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  • Do I have to be a large company to order your products?
    Not at all. Although we work with over 80 of the world’s top 100 brands and many of the top brands locally, we also provide branding solutions to much smaller companies and start-ups.
  • Where do you deliver?
    We offer delivery nationwide. Delivery dates are dependent on the products ordered and the quantities. Before your order goes into production, your account manager will confirm the dispatch date.
  • Where are you located?
    Our UK office is located in Arborfield just south of Reading. If you are looking to purchase our products outside of the UK we have international agents in Ireland, Spain, Germany, France, Switzerland, Durban (SA), Cape Town (SA), Denver (USA), Atlanta (USA), Canada, Brazil, Australia, New Zealand, and Dubai.
  • What products do you offer?
    At Expandasign, we offer a vast range of portable branding solutions from loads of off-the-shelf products like Banner Flags, Pull-Up Banners, Gazebos, Tents, Inflatables and so much more, to completely custom-made options specifically designed to your company or event requirements. You can download our brochure here to see our product range. Whatever you need, we’ve got you covered.
  • What is your minimum order quantity?
    We have no minimum order quantity. We have the flexibility to manufacture 1 unit and the capacity to do 1000. As with most bespoke manufactured items, price reduces as quantity rises, but we recognise that very often one unit is all that is needed to get your brand out there.
  • How do I place an order?
    You can either send through a Quote Request or Contact Request form through our website and we will get in touch with you or contact us directly via email or phone.
  • How do I supply my artwork?
    We need to receive your artwork set on our template with your logo in a format suitable for large format printing, preferably vector or print-ready PDF. If you require an artwork template get in touch with your account manager and they will be able to supply this to you via email. Full details of our artwork instructions and T&Cs are available here by emailing sales@expandasign.co.uk
  • What if I can't find my logo in the correct format?
    We can normally re-create your logo in the correct format, for which we will charge a per hour fee. However, we will supply you with this logo file to you for future use.
  • Do you provide a visual proof prior to production?
    Yes, in all instances. This will give you an idea of what the finished product will look like, as well as any issues pertaining to colours, logos, images, etc. our studio may encounter whilst proofing the artwork for print.
  • When can I expect my order?
    This is all dependent on the products you’ve ordered and the quantities. Before your order goes into production, your account manager will confirm the dispatch date. Please note that if you are a new customer products will only be dispatched once payment has been made in full.
  • Can I order just the fabrics or hardware separately?
    Provided that the hardware is from Expandasign, yes you can. Our hardware is made to last with most of our products offering the flexibility to be reskinned when the fabric becomes old and faded or you messgae changes. These products include: Flying, Feather and Wing Banners, Ex-Up Banners, Media Walls, Ex-T Lite, Ex-T and Gazebos, Ex-Stars, Ex Ups, Parasols and Bean Bags. Should you need any additional or replacement hardware this is also available separately, subject to our £25 minimum order charge.
  • How can I get in touch?
    You can contact us through our web contact form, email sales@expandasign.co.uk, call 0118 976 0445 or via any of our social media platforms.
  • Where can I find you on social media?
    Facebook @ExpandasignUK TikTok @ExpandasignUK Instagram @ExpandaSignUK LinkedIn Expandasign UK YouTube ExpandasignUK
  • How will my order be sent?
    All orders are sent via FedEx or DPD (depending on size of order and boxes being sent). Both couriers will require a signature on delivery. If you have special delivery instructions please let your account manager know when you place your order, or call the office on 0118 976 0445. In the event of any instruction given by you to the courier i.e. (leave in safe place / leave with neighbour etc) are done so at your own risk and we cannot be held responsible and we can't guarantee that they will follow any special instructions we apply to your delivery. Tracking details can be provided for most items. Please be aware that once an item is dispatched from us, it is beyond our control, as we rely on third party courier services to get your goods to you on time. Due to this we cannot guarantee delivery times, regardless of what delivery option is used. Please note a next working day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. We will not pay compensation or refund postage should your delivery arrive late. (Feedback on delivery times is always welcome to help us refine our service even more). IMPORTANT: Please check the item for any damage before signing as you are signing to receive the goods in perfect condition. Expandasign cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this applies to any signature received.
  • What inks do you use?
    All our dye-sublimation inks are non-toxic and water-based. We also offer UV printing for certain products.
  • What is dye-sublimation print?
    In Layman’s terms, the image is printed onto a special transfer paper. This printed image is then fed through a high-pressure roller heat-press. This process then transfers the printed image onto the fabric. This process allows for the ink to be embedded into the fabric.
  • What is UV printing?
    UV printing is a form of digital printing that uses ultra-violet lights to dry or cure ink as it is printed. As the printer distributes ink on the surface of the fabric, specially designed UV lights follow close behind, curing or drying the ink instantly.
  • What is strike-though?
    Strike-through is the visibility of the print on the reverse side of single-sided prints. With our high-quality inks, we can offer increased penetration through the fabric – allowing your prints to be clearly visible on either side.
  • How easy are your products to set up and takedown?
    Our products can be set up in a matter of minutes with no more than 2 people required for larger products. Most of these products are accompanied by printed set up and takedown instructions, which are sewn into their bags. Alternatively, we have created videos for our most popular products for added assistance.
  • What's the difference between Flying, Feather and Wing Banners?
    First and foremost, the Flying Banner was invented by us over 20 years ago and since then, competitors have tried and failed to copy our patented design. The Flying Banner offers a teardrop shape and is ideal for windy areas. The Feather Banner is better known as a telescopic banner and we offer variating widths and heights for these banners. They also work effectively in clusters. Finally, the Wing Banner. This banner offers a Shark Fin shape and is ideal for spaces where you really want to stand out with its’ impressive 6.7m height on the XL option. Read our blog for more info: Banner Flags
  • What sizes do your gazebos come in?
    Our Gazebos come in 3 sizes: 3m x 3m, 4.5m x 3m and 6m x 3m. We can also do custom sizes. All our Gazebos offer custom options of: half walls, full walls, doors and windows.
  • Can you provide custom made banners?
    Yes, our in house team can often adapt our banners or flags to fit specific requirements or make a ‘custom-made’ banner. If for any reason we cannot do this for you, our extensive industry contacts means we can source a solution for you.
  • What is a bespoke product?
    A bespoke (aka custom) product is one that is made especially to a size and design, it is made-to-measure.
  • How big can you print a banner?
    At Expandasign, size does count. We have made soccer shirt replicas the height of a 4-story building and 10m inflatables. We have also created desktop flags and A4 Ex-T Lite pull-up banners. There are virtually no limitations to the size banner we can print - if you have the budget!
  • What fabrics do you offer?
    We have developed fabrics specific to each one of our products. These fabrics are woven polyester which we weave and coat with dirt repellent, light fasteners, fire retardants (on request), etc at our ourselves at our factory.
  • What happens to your excess fabric?
    Uzwelo Bags… A brand born out of the need to re-cycle our waste fabric. We use our waste fabric that normally goes into landfills to make functional, stylish and affordable bags of all shapes and sizes and sell them on our online shop www.uzwelo.co.za
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